Our Solutions

IT Consultancy

IT Management and Security Services

SLT deliver the highest quality IT management and security services that empower clients to do more...

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IT Consultancy

Help Desk Services

Technology has become so critical to daily operations of organizations that any interruption of IT services to end users puts the entire organization at risk.

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IT Consultancy

Managed Services

There are many aspects to successful IT infrastructure management. Getting them all right, all the time is key. This service gives you 24x7 access to tools...

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IT Consultancy

High Level Resource Outsourcing

Do you have a project and require temporary specialized hand to ensure project are completed as schedule?

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Our Products

...do more with IT!

Featured Products:

| Secure Remote Control (Enterprise) |
| Privileged Access Management |
| Secure Chat Solution |

Featured Products:

[ Extending Microsoft RMS ]
| GigaTrust for Android, IOS & BB |
| RMS Mobility for Andriod, IOS & BB |
| RMS for Non-Microsoft Files & Adobe |

Featured Products:

| ServiceDesk Plus |
| AD Audit Plus |
| DeskTop Central |
| Event Log Analyzer |

Featured Products:

| Custom Software Developement |
| Enterprise Reconciliation Solution |
| IDPS |

IT Training

| a large library of certification and non-certification courseware |

New Solution

Application Development

Whether you are a start-up or an established business, we will be happy to assist you at any and every stage of the software development life cycle: from conceptualization, business analysis and prototyping to the development and deployment of a complete solution.

We provide a full spectrum of custom software services, including web and mobile application development. Our offerings cover all stages of the software development life cycle: from business analysis, design, and prototyping to the actual development, quality assurance, and post-project maintenance and support.

Upcoming Training

HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

Technical support professionals work in help desks, service desks, and technical support centers dealing with challenging issues and directly with customers on a daily basis. With certification and training opportunities to expand customer service skills, service management processes, and awareness of industry-standard best practices, HDI develops professionals—from frontline analysts to seasoned directors—to quickly restore services and respond to business needs.

  • •    The process of incident management, from detection and recording to closure
  • •    Critical thinking skills to resolve incidents quickly and consistently
  • •    The importance of total contact ownership
  • •    An awareness of the core help desk processes and best practices used in service and support centers
  • •    Valuable active listening skills and effective communication strategies
  • •    Proven techniques for improving customer interactions
  • •    Effective support center strategies for managing difficult customers

  • •     Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction
  • •    Individuals who are preparing for the HDI Support Center Analyst certification exam

  • Course:
    HDI Support Center Analyst

  • Date:
    September 21-22, 2018

  • Venue:

  • Price:
    10% discount on 5+
    10% discount on payment before 10th September 2018

  • Certification Exam Fee:
    $145 (OPTIONAL)

  • Contact:

Our Approach

Want the best? So do we. That’s why we are meticulous in our hiring practices.

Our people are dedicated to what they do. That’s why they’re dedicated to you.

Customer satisfaction is our number one priority.